MBA In Customer Relationship Management

Information About MBA in Customer Relationship Management Distance Education

 Offered By IMTS
 Duration 2 Years
 Eligibility Graduation
 Type Online / Distance
 Level PG Course
 Admission Process Online / Offline
 Fee Structure Approx $ 670- $ 1191 ( As per University)
 Course Type Autonomous

All about MBA In Customer Relationship Management

This is an effective MBA in Customer Relationship Management Distance Education that teaches students the different way in which the customers can be helped, approached and be facilitated as well. A good customer relationship leads to better support which influences organizations and their sales greatly as well. Hence this master’s degree is becoming very important as organizations need such professionals for their effective operations and ranking MBA Customer Relationship Management Distance Education Customer relationship is one of the most important supports needed by everyone to carry out any operations to reach success.

Over the years, customer relationship has been identified as a very important field which is why an MBA in customer relationship management has also become important as well. The MBA in customer relationship management is a two-year postgraduate degree program which provides a dedicated study in the subjects needed for the same.

Customer relationship management is a method to managing a company’s interaction with present and potential customers. It uses data analysis about customers’ history with a company and to improve business relationships with customers, specifically directing on customer retention and finally driving sales growth.

Customer Relationship Managers are very much essential in a group to manage relationships with customers systematically, efficiently and profitably. Customer Relationship Managers manage marketing campaigns and generate quality leads for the sales team. Customer Relationship Management (CRM) is a business strategy and win customers, as well as decrease costs and increase success by solidifying customer loyalty.

Customer Relationship Management (CRM) is a business strategy or concept designed to appeal and win customers, as well as reduce costs and growth profitability by solidifying customer loyalty. There are multiple definitions of CRM and the actual definition may vary according to the particular department or industry defining the concept.

Eligibility:  To be eligible for the MBA Customer Relationship Management Distance Education it is important that certain requirements are met by the joining candidate. These requirements include the attaining of a bachelor’s degree in advance which is at least of two to four years gained from a recognized institutional education and has been successfully completed in the designated time as well. Those who have a bachelor degree with majors in public relations, public management and administration and such other related human resource dealing subjects are greatly preferred in this postgraduate degree program.

  • To determine mutually satisfying goals between the organization and the customer
  • To establish and maintain customer satisfaction.
  • Producing positive feelings in the organization & the customers.

How Can I Complete This Program Online?

Dedicated online CRM programs are uncommon and not offered by many colleges. However, some colleges do supply online degree programs in promoting that embody work associated with CRM. for instance, the standard online promoting program includes courses in E-commerce, promoting the management, and products management, additionally to a course in CRM. online courses need you to possess a broadband net affiliation and access to a computer.

What is an MBA in Customer Relationship Management?

Customer relationship management (CRM) systems track every side of a company’s interaction with their purchasers, from sales and advertising to client service and post-sale relationships. completing an academic degree in CRM will qualify you to design, implement, maintain a system that helps manage the manner an organization uses to effectively market and sell their product to their company base.While Master of Business Administration programs with concentrations in CRM is rare, you can notice more programs with specializations in marketing that feature work in CRM. A master’s degree program should take you regarding 2 years to finish if you study full-time.

Teaching methods: The different methods that provide teaching of MBA in customer relationship management through the different modules of education are given as follows. They include such teaching methods that are modern, easy, and flexible for different professions as well. These methods for this master’s degree are given as follows

  • MBA customer relationship management with two years full-time study
  • MBA customer relationship management with weekly schedule of part-time study (more than two years)
  • MBA customer relationship management with adaptable schedule through online education (more than two years)
  • MBA customer relationship management with flexible adaptable schedule through distance education (more than two years)

The last three teaching methods of this master’s degree have been made available for professionals who cannot stick to strict schedules so that they can also gain their advanced degree while working in their fields side by side too.Future prospects There are many different fields and areas in which many positions are opened after attaining this postgraduate degree of MBA in customer relationship management. These fields are given as follows

  • Task management
  • Cloud management
  • Customer building management
  • Customer support
  • Customer operation management
  • Customer query channel support
  • Customer operations network

These professions include customer care manager, customer services manager, CRM head customer care analyst and many other numerous positions in the CRM department and some other customer oriented departments as well.Hence the postgraduate degree of customer relationship management has been identified as a real customer oriented and supports department masters degree which is helpful to many organizations as well as many professionals who want to excel in this field too.

Objective Customer Relationship Management

  • To study the current practices of CRM.
  • To study the role of information technology in CRM.
  • To find out the impact of CRM on the profitability of the organization.
  • To study the factors affecting the CRM practices.

M.B.A. Customer Relationship Management Syllabus 

First Year Second Year
Principles of Management and Organizational Behaviour Retail Operations Management
Managerial Economics Relationship Marketing
Accounting and Finance for Managers Strategic Customer Relations Management
Marketing Management Virtual Marketing
Human Resource Management Customer Relationship Management
Quantitative Techniques for Management Sales and Distribution Management
Research Methods for Management Marketing of Services
Corporate Communication Business Environment and Ethics
Operations Management Strategic Management

Universities:

M.B.A. Customer Relationship Management Employment Areas

  • Banking Sector
  • Finance
  • Legal Services
  • Colleges & Universities
  • e-Commerce Sectors
  • Insurance Companies
  • IT Sector
  • Research Dept.

M.B.A. Customer Relationship Management Job Types

  • Audit Manager
  • Customer Service Executive
  • Customer Care Executive
  • Security Analyst (more)
  • Database Administrator
  • Guest Relations Executive
  • Team & Technical Leader
  • Financial Planning, Budgeting-Manager

FAQ:

Ques. How can I take admission ?

Ans. Students can apply for taking admission by online procedure or offline procedure( i.e. completing a form with your own handwriting). If you face any type of difficulty, you can also talk to our expert. and also can mail all documents on mail id and can pay fees by online process.

Ques. What is Eligibility for this Course ?

Ans. These requirements include the attaining of a bachelor’s degree in advance which is at least of two to four years gained from a recognized institutional education and has been successfully completed in the designated time as well.

Ques. How can I pay fees in imts ?

Ans. Students can pay their fees by online payment procedure, get likewise Pay pal, NEFT, Visa Card, Cash etc.

Ques. If my counselor does not give me response than what I do ?

Ans. If the counselor is unable to take your call then students can mail us on this E-mail   id service@imtsinstitute.com. Student gets a response within 24 hours.

Ques. Is this course is approved for my job ?

Ans. Yes, the Courses offered by our institute that is approved by UGC and DEB. These courses are valid for Govt jobs and for also any govt examination.

 

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More information contact number +91-9210989898

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